This Privacy Policy explains how BitsAndPlaces, operated by Ionbnb LLC, collects, uses, discloses and protects personal information when you use our website, create an account, submit a property, make a reservation, contact us or otherwise use our services.
1. Information we collect
Information you provide
• Identity and contact information, such as name, email address, telephone number and mailing address.
• Account information, login credentials and communication preferences.
• Reservation information, including travel dates, guest count, property selections, special requests and communications.
• Payment and transaction information. Full payment-card details are generally collected and processed by Stripe rather than stored directly by BitsAndPlaces.
• Host and property information, including listing details, addresses, photographs, availability, tax information and payout or billing information.
• Support requests, reviews, survey responses and other information you send us.
Information collected automatically
• Device, browser, IP address, approximate location and operating-system information.
• Pages viewed, links selected, referring pages, timestamps and interactions with our services.
• Cookies and similar technologies used for site operation, security, preferences, analytics and payment processing.
Information from others
We may receive information from Hosts, payment processors, fraud-prevention providers, analytics providers, booking or property-management systems, and other service providers involved in operating the platform.
2. How we use information
• Create and manage accounts, listings and reservations.
• Process payments, refunds, owner payouts and promotional rebates.
• Record and verify Bitcoin reference prices for qualifying reservations included in the Promotion.
• Send confirmations, service notices, support responses and transactional messages.
• Prevent fraud, misuse, security incidents and violations of our terms.
• Improve the website, customer experience, listings, operations and marketing.
• Comply with tax, accounting, legal, regulatory and dispute-resolution obligations.
• Send marketing communications where permitted; you may unsubscribe from promotional email at any time.
3. How we disclose information
We may disclose personal information as reasonably necessary to:
• Hosts and property managers, so they can confirm reservations, prepare the property, communicate with guests and provide the stay.
• Service providers that support hosting, cloud storage, analytics, communications, customer support, fraud prevention, accounting and other business functions.
• Stripe and other payment providers for payment processing, authentication, fraud prevention, refunds and related services.
• Government authorities, courts, insurers, professional advisers or other parties when required by law or reasonably necessary to protect rights, safety, property or the integrity of the platform.
• A buyer, investor or successor in connection with a merger, financing, acquisition, reorganization or sale of all or part of the business, subject to appropriate confidentiality protections.
• Other parties at your direction or with your consent.
We do not sell personal information for money. We do not disclose payment-card numbers to Hosts.
4. Stripe payment processing
We use Stripe for payments, analytics and related business services. Stripe may collect personal data, including through cookies and similar technologies, such as transaction information and information about devices that connect to its services. Stripe uses this information to provide and improve its services, including fraud detection, loss prevention, authentication and service-performance analytics. Learn more at https://stripe.com/privacy.
5. Cookies and analytics
We use necessary cookies to operate the website, remember choices, maintain security and support checkout. We may also use analytics technologies to understand website performance. Your browser may allow you to block or delete cookies, but doing so may prevent account, reservation or payment features from working correctly.
If we add advertising or nonessential tracking technologies, we will update this Policy and provide any consent or opt-out mechanism required by applicable law.
6. Data retention
We retain personal information for as long as reasonably necessary for reservations, customer support, account administration, tax and accounting records, fraud prevention, dispute resolution, legal compliance and enforcement of our agreements. Retention periods vary according to the type of information and applicable obligations. We may retain de-identified or aggregated information that no longer identifies an individual.
7. Security
We use reasonable administrative, technical and organizational safeguards appropriate to the information we process. No website, transmission or storage system is completely secure, and we cannot guarantee absolute security. Protect your account credentials and notify us promptly if you suspect unauthorized access.
8. Your choices and privacy rights
Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, deletion of or a copy of certain personal information, or to object to or restrict certain processing. You may also opt out of promotional email by using the unsubscribe link.
Submit a request to [INSERT PRIVACY EMAIL]. We may need to verify your identity before acting. Authorized agents may be required to provide proof of authority. If applicable law provides an appeal right, you may appeal our decision by replying to our response with the word “Appeal.”
9. Children’s privacy
The services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact [INSERT PRIVACY EMAIL].
10. External links and Host services
The website may link to third-party websites or services. Their privacy practices are governed by their own policies. Hosts may independently collect information needed to provide a stay and are responsible for their own privacy practices when acting outside BitsAndPlaces instructions.
11. U.S. processing and international visitors
BitsAndPlaces is operated from the United States. If you access the services from another country, your information may be transferred to and processed in the United States and other locations where our service providers operate, subject to applicable legal requirements.
12. Changes to this Policy
We may update this Privacy Policy as our services or legal obligations change. We will post the revised version with a new effective date and provide additional notice when required by law.
13. Contact us
Ionbnb LLC / BitsAndPlaces